Privacy Policy
Mar 1, 2025
BrokerBot, Inc. ("BrokerBot," "company," "we," "our," or "us") is committed to protecting the privacy of our customers. BrokerBot provides an AI-powered tool designed to support real estate agents and brokerages by allowing them to upload "knowledge," including documents, videos, and audio files, which we use to power a custom AI model for their team or brokerage.
This Privacy Policy outlines how we collect, use, and protect personally identifiable information ("Personal Information" or "PII") that you provide when using our website, services, or applications (collectively, "Website," "Site," or "Services").
By using any part of this Website or our Services, you agree to the terms of this Privacy Policy, which may be updated periodically. Your continued use of the Site and Services following any updates shall constitute your acceptance of such changes.
Your Online Privacy Responsibilities
By using this Site and Services, you agree to take basic steps to protect your privacy, including:
Logging out when finished to prevent unauthorized access to your information.
Keeping your login credentials confidential.
Using up-to-date antivirus and malware protection.
What Is Personal Information?
Personal Information refers to any data that can identify an individual, such as:
Name, address, date of birth, gender, contact details (email, phone number, employer name)
Login credentials
Payment details (if applicable)
Any data you provide when interacting with our AI model, including text, documents, audio, and video files
We may also collect non-personal information that does not directly identify you, such as aggregated data for analytics purposes.
Scope of This Privacy Policy
This Privacy Policy applies to:
Visitors or users of our website or mobile applications
Real estate agents, brokerages, and businesses using BrokerBot’s Services
Service providers and business partners
Employees and prospective employees
Collection of Personal Information
We collect Personal Information from multiple sources, including:
Directly from You – Information you manually enter while creating an account, uploading content, or interacting with our AI system.
Automatically Collected Data – Technical data such as IP addresses, device type, browser type, and usage activity through cookies and tracking technologies.
Third-Party Integrations – Information obtained from integrations with real estate CRMs, document management platforms, or third-party service providers.
Telephony Services – BrokerBot provisions telephone numbers for users, facilitating voice and SMS communication with us. This includes call logs, SMS metadata, and message content. By using these services, you consent to the collection and processing of such data.
By using our Services, you consent to the collection and use of this information, including transfers of data to jurisdictions outside your home country where we operate.
How We Use Personal Information
BrokerBot uses your Personal Information to:
Provide, maintain, and improve our AI-powered Services
Personalize and enhance your experience
Offer customer support and respond to inquiries
Secure and protect your data from unauthorized access
Comply with legal and regulatory requirements
Conduct analytics and research for service improvements
Facilitate telephony services, including voice calls and SMS exchanges between you and BrokerBot
Sharing of Personal Information
We do not sell your Personal Information. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
However, we may share it with:
Service Providers – Third-party vendors that assist us in delivering and maintaining our Services.
Large Language Model (LLM) Providers – While we may share some or all of the information you provide with LLM providers to enhance AI functionality, we do not intend for your data to be used as training data for these models. We will use reasonable care to prevent your data from being shared beyond the necessary processing scope. However, due to the evolving nature of AI and large language models, we cannot guarantee absolute control over how your data is processed by third parties and disclaim liability for unintended uses.
Legal Authorities – When required by law, court order, or to protect our rights.
Business Transfers – In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Security Measures
BrokerBot employs industry-standard security measures, including:
Encryption of sensitive data
Access control policies to limit unauthorized access
Secure storage and processing of user-uploaded content
While we take reasonable steps to protect your data, no system is entirely secure. You acknowledge that you provide Personal Information at your own risk.
Your Privacy Choices & Rights
You have the right to:
Access and Update – Review and modify your Personal Information.
Opt-Out – Unsubscribe from marketing emails.
Delete Your Data – Request the removal of your information from our systems.
Restrict Processing – Limit how we use your Personal Information under certain circumstances.
Requests can be made by contacting support@brokerbot.net.
Cookies & Tracking Technologies
BrokerBot uses cookies and similar technologies to enhance your experience and gather usage analytics. You may manage cookie preferences through your browser settings.
Children’s Privacy
Our Services are not directed at children under 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete the information.
International Data Transfers
Your information may be processed in the United States or other countries where we operate. We will take reasonable steps to protect your data in compliance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our Website.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
BrokerBot, a division of MyHotsheet Inc.
2121 E Lohmans Crossing, Suite 504-702
Lakeway, Texas 78734
Phone: 858.255.1652
Email: support@brokerbot.net
2121 E Lohmans Crossing
Suite 504-702
Lakeway, TX 78734